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• The form tool free problems registration#

The Rational Manager: A Systematic Approach to Problem Solving and Decision Making. Share your experience and knowledge in the comments box below. What do you think? Is the Kepner Tregoe Method applicable in today’s modern organizations? Do you recognize the practical explanation or do you have more suggestions? What are your success factors for the good Kepner Tregoe Method set up? Get Toolshero updates on new methods, models and theories! Join us It’s Your Turn Moreover, it also helps improve clear communications with customer and suppliers, production quality, customer service and anything related to maintenance and repairs. Apart from the fact that the Kepner Tregoe Method leads to an explanation of problems, it also helps improve mutual understanding within an organization. The Kepner Tregoe Method is universal and is still used today in many organizations to track down problems and identify potential causes. In their “Best practice in troubleshooting”, they describe this methodology, which forms the basis for the Kepner Tregoe Method. They discovered that a predetermined logical method facilitates the search for the causes of a problem. In addition, Charles Kepner and Benjamin Tregoe examined the discrepancies between successful and less successful troubleshooting. In spite of the available information, people usually process information badly, misinterpret this or overlook important matters.

The form tool free problems registration#

Through research Charles Kepner and Benjamin Tregoe discovered that the registration of a problem is not a uniform process. The KT-method deploys an efficient troubleshooting process. Based on a “this is” and “this is not” analysis a clear overview of possible causes can be created and this makes the troubleshooting process consistent. Apart from the fact that problems are specified in terms such as “what, where, when and how big”, the Kepner Tregoe Method focuses on anything that cannot be the cause of the problem.Ĭertain causes are therefore excluded. The strengths of the KT-method does not stop there. By using a good problem analysis in advance, a process will be created to prevent future problems or in emergencies, to limit the damage. When it has become clear which tasks are to be prioritized (action list) preparations can be made for potential problems. This situation analysis provides an insight into necessity, priority and urgency of the various tasks. A situation analysis will clarify the distinctions in all these processes and as a result it will be possible to search for suitable solutions. Here potential future problems are anticipated and preventative actions are developed (what will the result be).Īccording to the KT-method, different tasks involve different problems, which in turn need different approaches. Decision analysisīased on the decision making criteria, choices are made to arrive at potential problem resolutions (how should we act). Here the actual cause of the problem and the relationship between cause and result are searched for (why did it happen). This clarifies the problem situation (what happened). To break through this traditional pattern Charles Kepner and Benjamin Tregoe came up with four rational processes in which four fundamental questions are reflected: Situation analysis When solving problems people search for the answer to the following four questions: As a consequence, the traditional thinking pattern became a part of human nature. Throughout the centuries mankind has learned to deal with complexity and to (directly) anticipate on this.

The founders Charles Kepner and Benjamin Tregoe developed a rational working method in the 1960s in which they researched and identified the troubleshooting skills of people. Do you want unlimited and ad-free access? Find out more Traditional thinking pattern